Accelerator Centre · Feb 2025
Founder spotlight on Jetdocs’ origins, YC experience, and Accelerator Centre support; highlights the product’s workflow automation positioning and go-to-market focus.
Collaborative ticketing that integrates into Teams and Slack
Public company, workplace, funding, and market signals
Updated Jul 29, 2026
Jetdocs is a Toronto-based B2B SaaS company building cross-functional internal ticketing and workflow software. Its platform combines no-code workflows, Teams/Slack integrations, and Gerald, an AI front door for SharePoint knowledge retrieval and ticket deflection.
Primary product
Jetdocs, a cross-functional ticketing and workflow platform with the Gerald AI agent
Founded
2020
Headquarters
Toronto, Ontario, Canada
Team size
1-10
Industry
Software Development
Sub-industry
Internal ticketing and workflow automation software
Offices
0 jobs at Jetdocs
Check back later for new openings
Business model
Stage
seed
Total raised
$135K
Latest round
Non-equity assistance · May 2023
May 2023 · Accelerator Centre
Sep 2022 · Accelerator Centre
Mar 2021 · Y Combinator
Investors
Public materials suggest a security-conscious, enterprise-oriented, product-led culture focused on no-code setup, cross-functional collaboration, and dedicated support/training.
Pricing
Freemium for teams under 10 users; $199/month plans for Gerald Agent and Jetdocs up to 50 users; custom pricing for larger or tailored deployments.
Differentiators
Technology
Customers
Competitors
Estimated revenue
~$250K-$500K estimated ARR (third-party estimate around $330K)
Estimated monthly visits
11.7K
Traffic estimate as of Jun 2026
Accelerator Centre · Feb 2025
Founder spotlight on Jetdocs’ origins, YC experience, and Accelerator Centre support; highlights the product’s workflow automation positioning and go-to-market focus.
Mass Transit · Sep 2024
Later Transit Tech Lab follow-up describing proof-of-concept results across New York transit agencies; Jetdocs is part of the broader program coverage and validation of public-sector workflow use cases.
Carbide · Jun 2024
Andrew Dolinski discusses Jetdocs’ SOC 2 Type 2 journey and the company’s emphasis on security and privacy for enterprise customers.
Mass Transit · Jan 2024
Jetdocs was named a winner in the Transit Tech Lab’s 2023 competition, with the MTA as the partner agency, validating its workflow/cataloگ for internal request routing.
Jetdocs · Jan 2023
Jetdocs announced a Microsoft Teams integration and described customers such as Boundless and plastics-manufacturing use cases; the release highlights faster resolution times and no-code workflows.