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Mar 2026Michael Fester is shown as a departed co-founder on the LinkedIn company page, indicating founder turnover in March 2026.
SourceAI Customer Service Platform and BPO for Your B2C Business
Company research
Public company, workplace, funding, and market signals
Updated Jul 29, 2026
Overview
14.ai is a San Francisco-based AI-native customer service agency/platform that combines software and managed service to run customer support end to end for brands, with a tight human-AI feedback loop and a broader autonomous-brand vision via GloGlo.
Primary product
AI-native customer service agency/platform that operates customer support end to end for brands.
Founded
2024
Headquarters
San Francisco, California, United States
Team size
1-10
Work style
Onsite
Industry
Retail
Sub-industry
AI-native customer service agency / support automation
Offices
2261/2262 Market St #4059, San Francisco, CA 94114 (reported across sources)
San Francisco, California, United States
Business model
software + services
managed service
B2B service
Funding
Stage
Seed
Total raised
$3M
Latest round
Seed · Mar 2026
Latest amount
$3M
Mar 2026 · Y Combinator
People & investors
Leadership
Co-Founder
Head of Talent
Co-Founder (left Mar 2026)
Work & culture
Public career materials describe the team as intense and tightly-knit, with a strong bias toward security, reliability, performance, pragmatism, and responsiveness to customer feedback.
Work style
Onsite
Visa sponsorship
Limited
Compensation
Public YC roles show a Founding GTM range of $60K-$300K plus 1.00% equity, a Founding Engineer range of $130K-$200K plus 0.50%-2.00% equity, and paid internships. Some roles are San Francisco-only or US-remote; the Founding GTM posting explicitly says visa sponsorship is available.
Benefits
Equity in some roles
Direct mentorship from founders
Opportunity to work as part of the founding team
Product & market
Differentiators
- —AI-native customer service agency rather than pure SaaS
- —Software + services in one package
- —Takes over the support operation and aims for inbox zero on day zero
- —Omnichannel support across email, chat, voice, and social channels
- —Human-AI feedback loop that improves the system from live edge cases
Technology
TypeScript
Postgres
Vite
Next.js
Effect
AI agent orchestration
RAG
LLM engineering
telemetry
CI/CD
concurrent systems
modular service infrastructure
text processing
Customers
Brilliant
Sperm Worms
Creative Lighting
Yon-KA
fast-growing startups
established enterprise companies
Competitors
Decagon
Parloa
Sierra
Intercom
Zendesk
Scale & contact
Signals & risks
Latest news
Fondo · Mar 2026
Third-party launch coverage reiterating the company’s managed support model, early customers, autonomous-brand strategy, and San Francisco base.
EIN Presswire · Mar 2026
Press release framing 14.ai's public launch, end-to-end customer service model, $3M seed funding, and autonomous-brand angle via GloGlo.
TechCrunch · Mar 2026
Launch/funding coverage describing 14.ai as a YC-backed AI-native customer support agency, its $3M seed round, named customers, and the founders' backgrounds.
Y Combinator on LinkedIn · Mar 2026
YC-highlighted launch post summarizing 14.ai's customer-service agency model, San Francisco team, and autonomous brand GloGlo.
Jobs and careers at 14.ai
0 jobs at 14.ai
No open positions
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