Location: New York City, San Francisco
Type: Full-time, In office
About the Company
Atlas is the concierge charge card for high-net-worth individuals and their companies. We pair 24/7 concierge access with no-preset-limit spending, giving members insider access to dining, luxury travel, and experiences that are otherwise impossible to get. We’ve crossed $1B in annualized transaction volume and are backed by Y Combinator, Elad Gil, O1 Advisors, Eric Schmidt, and other leading fintech and consumer investors. The team is lean, senior, and fast-moving, with experience across Apple, Robinhood, Rimowa, and more.
About the Role
We’re looking for a People Operations Lead to run day-to-day HR and people operations for a team of roughly 80–100 people.
This is a hands-on, execution-focused role. Leadership sets people strategy and makes decisions on policy, compensation, and organizational changes; you’ll turn those decisions into smooth, consistent, well-run processes. You’ll be the go-to person for how things work at Atlas, from onboarding and benefits to performance cycles and HR policies.
This role is a great fit if you take pride in operational excellence, like being the person who makes things run reliably, and want to do that work at a fast-growing company. It is not a people strategy or HR leadership role.
We’re a high-performance, Series C startup. We move quickly, expect a lot from ourselves, and value people who take ownership of their work and get things done well.
What You'll Do
Run onboarding and offboarding from start to finish.
Administer benefits, PTO, and leave, and coordinate payroll.
Maintain employee records and HR systems.
Serve as the first point of contact for employee questions about benefits, policies, and HR processes.
Keep the employee handbook and company policies up to date as leadership updates them.
Coordinate with our PEO, benefits providers, and outside employment counsel.
Performance & Recruiting
Run performance-review cycles and other recurring people processes on schedule.
Support managers in addressing performance issues and giving clear feedback, within the approach set by leadership.
Coordinate recruiting logistics: scheduling interviews, preparing offers, and getting new hires ready for day one.
Streamline the tools, templates, and workflows managers use for hiring, feedback, and reviews.
Employee Experience
Make sure employees have a smooth, professional experience from their first day through their departure.
Communicate HR and policy updates to the company clearly and on time.
Coordinate employee feedback surveys and company-wide people initiatives.
Handle sensitive employee matters with discretion and good judgment.
Process & Compliance
Spot gaps and inefficiencies in day-to-day processes and fix them.
Keep HR documentation accurate and current.
Make sure people processes are applied consistently and deadlines are met.
Know when an issue needs to go to leadership, our PEO, or outside counsel, and escalate it promptly.
What We’re Looking For
5+ years of experience in People Operations, HR Operations, or a similar role.
Experience at a high-growth startup or similarly demanding company.
Experience supporting a company of roughly 50–200 employees.
A track record of running processes independently and making them more efficient.
Strong organizational skills and attention to detail.
Good judgment and discretion with sensitive information.
Clear, direct communication, including the ability to deliver difficult or unpopular news with professionalism.
Comfort carrying out decisions made by leadership and representing them consistently to employees.
The ability to prioritize, solve problems, and follow through without constant direction.
Working knowledge of HR systems, benefits, payroll coordination, and employment documentation.
What Success Looks Like
Onboarding, offboarding, payroll, and benefits run smoothly and reliably.
Employees get timely, accurate answers to their questions.
Managers have simple, effective tools for hiring, feedback, and performance reviews.
HR policies are clear, current, and applied consistently.
Leadership trusts you to run day-to-day people operations independently and to implement their decisions quickly and well.