About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Job Introduction
The Lead Product Learning Expert is a senior individual contributor responsible for driving the strategy, design, and execution of impactful learning experiences that enable internal teams, customers, and partners to successfully engage with Tekion’s products. This role leads major learning initiatives, mentors peers, and collaborates closely with cross-functional stakeholders to ensure content is scalable, accessible, and aligned with product and business objectives.
Key Roles and Responsibilities
• Lead the design and delivery of large-scale product learning programs across multiple
formats (eLearning, ILT, VILT, microlearning)
• Partner with Product, Engineering, and Enablement teams to align learning strategy
with product launches and updates
• Conduct needs analyses, define learning objectives, and create learner-centric solutions
that improve product understanding and adoption
• Drive continuous improvement of training effectiveness through data, feedback, and
research
• Support localization, scalability, and integration of learning content across platforms
and teams
• Mentor junior and mid-level learning experts, contributing to knowledge sharing and
design quality
• Champion learning accessibility, consistency, and innovation across the organization
• Job Complexity: Manages large-scale, high-impact learning initiatives that require
strategic thinking, cross-functional collaboration, and deep product understanding
• Required Supervision: Operates independently and is trusted to lead major initiatives
and guide team learning standards
• Expertise: Advanced expertise in instructional design, product enablement, and digital
learning; viewed as a subject matter expert within the function
Basic Qualifications
Training Facilitation & Product Proficiency Focus
6–8 years delivering instructor-led, virtual instructor-led (VILT), or hands-on product training in enterprise software or SaaS environments
Demonstrated mastery of 2+ complex enterprise platforms or solutions (particularly CRM, ERP, DMS, or similar systems), including ability to troubleshoot and train across multiple modules
Proven track record delivering training to diverse audiences (end-users, administrators, system owners) across fast-paced product launch or go-live scenarios
Strong ability to translate technical product capabilities into clear, relevant learning for different learner personas and experience levels
Required Technical & Product Competencies:
Expert-level proficiency in Tekion DMS platform, CRM, or related automotive retail software (or demonstrated ability to rapidly master complex industry-specific systems)
Hands-on experience with VILT delivery platforms (Zoom, WebEx, GoToTraining, or similar) and ability to facilitate engaging virtual sessions
Comfort troubleshooting product issues during live training and coaching participants through workflows in real time
Working knowledge of LMS platforms and ability to support content management and learner tracking systems
Understanding of enterprise software configuration, user roles, permissions, and how product changes impact end-user workflows
Preferred Qualifications
• Experience training across multiple product domains or functional areas (e.g., both front-office and back-office systems)
Exposure to agile or rapid-release product environments where training must adapt quickly to feature releases
Background in automotive dealership operations or industry-specific software (DMS, CRM, point-of-sale systems)
Experience mentoring or coaching junior trainers on delivery excellence and product expertise
Required Education & Certifications
Bachelor's degree in Business, Communications, Education, or related field (or equivalent professional experience)
Ability to obtain/maintain product certification or advanced proficiency badges as required by role
Perks & Benefits
Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development
Current Tekion Employees: Please apply via the Internal Job Board in Ashby
Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.