Role Overview
Focal builds intelligent robotic radiant heating systems for outdoor restaurants. Our products combine precision mechanics, electronics, and sensing to deliver targeted warmth using far less energy than traditional heaters.
We’re hiring a Field Deployment Technician to execute installations and perform on-site service for our robotic heating systems.
This is a hands-on role focused on installation quality, system setup, and reliable field servicing. You’ll work closely with our engineering and operations teams to ensure deployments are clean, consistent, and on time.
You are the last step between our product and real-world performance. Installation quality matters.
What You’ll Do
🔧 Installation & Commissioning
Prepare and maintain deployment equipment and materials
Perform on-site installation of electromechanical heating systems
Most installations follow structured checklists and documented procedures.
Read and interpret install documentation
Perform system commissioning, including:
Computer-based system registration
Mechanical integrity checks
Electrical verification
Networking equipment setup and connectivity validation
Functional testing and calibration
Ensure installations meet internal quality and safety standards
🛠 Troubleshooting & Field Engineering
Perform basic troubleshooting across mechanical, electrical, and networking components.
Replace units, perform repairs, and validate issues and fixes.
Execute scheduled maintenance visits.
Document site conditions and service outcomes.
📊 Light Operational Support
Flag recurring issues to engineering via forms or service logs
Maintain clean service logs
Suggest small improvements to install checklists
Coordinate install timing with site managers
You Might Be a Fit If You
Have technical training in mechanical, electrical, robotics, or a related field or equivalent hands-on experience installing or servicing connected hardware systems
Have 1–3 years of experience in hardware installation, field service, IoT devices, or similar hands-on technical work
Are comfortable using hand tools, power tools, laptops, and basic diagnostic software
Can follow detailed installation checklists and documentation with high attention to quality
Approach troubleshooting logically and know when to escalate more complex issues
Take pride in clean, organized work and professional job sites
Communicate clearly and confidently with customers and site staff
Take ownership of your installs and service visits: you don’t leave a site until it’s done right
Physical & Field Requirements
Ability to stand and move for extended periods during installation and service visits
Ability to lift and carry equipment and materials up to 50 lbs
Comfortable working outdoors in varying weather conditions (heat, cold, light rain)
Ability to use ladders and work at moderate heights when required
Comfortable working in active restaurant or hospitality environments
Ability to bend, kneel, crouch, and perform hands-on mechanical work
Bonus Experience
Startup hardware experience
Degree in mechanical engineering, electrical engineering, robotics, or related field
Field deployments of physical infrastructure (energy, robotics, IoT, HVAC, etc.)
Networking knowledge (WiFi troubleshooting, routers, signal strength analysis)
Experience with reliability testing or environmental validation
Restaurant or hospitality installation experience
Growth Path
This role has a clear path toward increased responsibility in field operations, advanced troubleshooting, and deployment leadership as the company scales.
Details
$75,000-$90,000/yr
On-site in San Francisco (SOMA), street parking only but 2 blocks from BART
Daily lunch provided
In addition to base salary, employees are eligible for company-sponsored benefits and other benefits made available to Focal team members.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, age, or any other legally protected status.