Location: Guadalajara, Jalisco, Mexico
The Opportunity
Overview AI is expanding into Mexico.
We've proven our technology with customers across North America and are now building the operational foundation that will support our growth in Mexico. We're looking for our first Operations Manager in the region to help make that happen.
This role is about building. You'll establish our office and inventory hub in Guadalajara, implement inventory systems, manage logistics and customs processes, support customer fulfillment, and create the operational infrastructure that allows the business to scale.
You'll have significant ownership, direct exposure to company leadership, and the opportunity to build processes from the ground up rather than inherit them.
Why This Role Matters
As we expand our presence in Mexico, reliable operations become a competitive advantage.
Our customers depend on us to deliver equipment on time, maintain inventory accuracy, and support deployments without operational friction. This role will be responsible for creating the systems and processes that make that possible.
Success in this role means customers receive what they need when they need it, internal teams can operate efficiently, and Overview AI has a scalable foundation for long-term growth in Mexico.
What You'll Own
Build Our Mexico Operations Hub
Establish and manage our Guadalajara office and inventory location
Coordinate office setup, utilities, internet, security, access control, and vendor relationships
Develop procedures for receiving, shipping, inventory management, safety, and day-to-day operations
Create the operational foundation that supports future growth
Inventory & Fulfillment
Implement and manage inventory processes using Cin7
Maintain accurate inventory records and stock controls
Receive inbound shipments and coordinate customer order fulfillment
Manage serial number tracking, inventory movements, and inventory accuracy
Support basic device preparation, configuration, and quality checks prior to shipment
Logistics, Imports & Vendor Management
Coordinate inbound and outbound shipments throughout Mexico
Manage relationships with customs brokers, freight forwarders, couriers, and suppliers
Maintain import documentation and support compliance requirements
Identify and resolve logistics bottlenecks before they impact customers
Cross-Functional Operations
Partner with Finance on invoicing, shipment confirmations, and operational reporting
Work closely with Sales to forecast inventory needs and support customer orders
Assist with onboarding and operational support for Mexico-based employees
Support customer onboarding activities and operational documentation when needed
Process Improvement
Develop and document procedures across inventory, fulfillment, shipping, receiving, and vendor management
Track key operational metrics including inventory accuracy, turnaround times, shipping performance, and stock availability
Continuously improve processes to increase efficiency, reduce costs, and improve customer experience
What We're Looking For
Required
5+ years of experience in operations, logistics, inventory management, supply chain, warehouse operations, or a similar hands-on role
Experience managing inventory, shipping and receiving, order fulfillment, and vendor relationships
Strong organizational skills and exceptional attention to detail
Ability to work independently and take ownership of outcomes
Comfortable balancing strategic thinking with hands-on execution
Professional fluency in both English and Spanish
Based in or near Guadalajara and able to work onsite regularly
Nice to Have
Experience with inventory, ERP, or warehouse management systems (Cin7 preferred)
Experience with imports, customs, freight forwarding, or cross-border logistics
Experience establishing a new office, warehouse, or operational site
Background in hardware, manufacturing, industrial technology, robotics, IoT, or related industries
Experience hiring, training, or managing operations support staff
Familiarity with serial-number tracking, product configuration, or quality control processes
Who Thrives Here
Builders who enjoy creating systems from scratch
People who take ownership without waiting for direction
Operators who are equally comfortable in spreadsheets and on the warehouse floor
Problem solvers who move quickly and adapt as priorities change
Individuals who want to help shape a growing business rather than maintain an established one
If you're excited about building something from the ground up and having a direct impact on a growing company, we'd love to hear from you.