Pay Rate: $27.58 per hour
POSITION OVERVIEW
Sensei is seeking a highly skilled Retreat Assistant to join our team. This individual will provide assistance to the spa and wellness teams and general support for guest service and equipment safety in the movement areas. This position will also be guest facing, leading guests through self-guided hale experiences. This position reports to the Operations Manager.
About Sensei:
Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.
Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Retreat Support - Evening Hale Experience
- Prepare and introduce the hale for self-guided experiences.
- Coordinate with in-room dining on amenity delivery.
- Greet guests upon arrival, conduct a hale orientation and ensure guest is familiar with how to operate all hale features.
- Exit the guest and reset the hale.
Retreat Support – Spa Spaces
- View treatment schedules and plan daily activities for morning, mid and evening shifts.
- Maintain a constant awareness of messages from the team requesting additional hale support.
- Open hales for appointments and provide any other assistance massage therapists may need to prepare for their morning starts.
- Replenish hale pantry needs (products, robes, etc.).
- Process laundry (organize clean linen, fold and deliver to hales).
- Maintain organization of linen storage room and maintenance upkeep.
- Provide therapist help as needed.
- Clean and sanitize treatment areas as needed.
Retreat Support – Wellness Spaces
- Assist with the setup and breakdown of scheduled classes as needed.
- Assist with the tidying of the exercise pavilion.
- Replenishes exercise pavilion, as needed.
- Report any spa/wellness issues to the Manager on Duty.
Sensei Team Member Qualities
- Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
- Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
- Teamwork - Develop and promote teamwork and cooperation among co-workers
- Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
- Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
- 2+ years prior experience working in a guest facing Luxury hospitality Environment
- Incredibly organized, with ability to communicate effectively with guests and co-workers through verbal and written methods.
- Ability to pay close attention to detail with minimal supervision.
- High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
Education and/or Experience
- High School Certification or equivalent.
Required Technical / Other Skills and Abilities
- Friendly demeanor, great smile, energetic, calm, and empathetic
- Refrains from participating in gossip and destructive behavior.
- Able to make sound decisions.
- Ability to work independently with general guidance and instructions.
- Organized and able to prioritize and remain focused on tasks.
- Must be able to operate equipment, including: an iPad, computer, hand radio, and be able to type and text message.
- Responsible for setting up equipment and cleaning equipment.
- Must be able to work flexible hours, evenings, weekends, and holidays.
- Ability to climb stairs, bend, stretch, reach above shoulders, kneel, twist, grip items and be able to walk 10,000 steps+ a day, up and down hills and stairs.
- Responsible for setting up and cleaning equipment.
- Ability to work in indoor and outdoor environments in a range of weather conditions.
- Ability to push and pull equipment.
- Ability to lift and carry 30 pounds
Required Licenses/Certifications
- Driver’s License and insurability required.
Traits We Value
- Loves a good challenge
- Resourceful and adaptable
- A strong sense of curiosity
- Embraces feedback and constantly seeks to improve
- Collaborative and knows how to get things done as part of a team
Compensation & Benefits
- Competitive Salary
- Robust and comprehensive Health Insurance
- Medical (100% paid HMO), Dental, Vision, Life, Disablity insurance and Voluntary Insurance Plans
- Employee Assistance Program
- 401k Plan Matching
- Tax Savings Benefits Plans
- Pre-tax 401k Matching Plan
- Healthcare Flexible Spending Account (FSA) Saving Plan
- Wellbeing Benefit - Monthly allowance for wellness/wellbeing related expenses
- Tuition Reimbursement after 12 months of employment
- On Property Gym Access
- Access to Meditation, Yoga and Fitness Classes
- Employee Discount Program
- Employee Lunch
- Uniforms
Living and Working on the Island of Lānaʻi
Lānaʻi is the third-smallest island in the Hawaiian Islands and home to a close-knit family-orientated community of approximately 3,300 residents contributing to its strong sense of community and local pride. 98% of the island is owned by Oracle founder and Sensei Wellness co-founder Larry Ellison, who also owns both on-island Four Seasons resorts located just under 9 miles from each other and the average speed limit in the city is 20 mph. Lāna'i is home to one K-12 school, a gas station, a handful owner-operated eateries and sundries stores, a two- screen movie theatre, and the newly renovated Lāna’i City Bowling Alley. Working on Lānaʻi offers a unique opportunity to be part of a small, collaborative team in a setting where community and connection matter. This lifestyle is best suited for individuals who are excited by serene island living, no traffic lights, and are intentionally seeking a slower paced lifestyle. For those who choose it with intention, living and working on Lānaʻi can be deeply rewarding, offering meaningful work, strong relationships, and a rare sense of place.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.