The Job/What You’ll Do:
The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. The Supervisor, Clinical Services, directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practice.
This role requires a specific split-shift and overnight schedule: Thursdays 6 AM – 10 AM AND Thursdays through Saturdays 10 PM – 10 AM.
Responsibilities:
- Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
- Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
- Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
- Monitor and evaluate clinical and crisis key performance indicators.
- Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
- Provide coaching and oversight to team leads for effective management of call center operations.
- Training of all new team leads, crisis agents, and peer support specialists.
- Responsible for the implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
- Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation, and outcomes, clinical initiatives, new projects, and builds a successful team.
- Rotating clinical on-call responsibilities
- Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
- Other tasks as assigned.
Knowledge, Skills, Abilities:
- Critical thinking skills and effective decision-making within the context of the organization’s culture;
- Flexible interpersonal style to help coach others; Provides timely guidance and feedback;
- Results in task accomplishment;
- Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives;
- Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently;
- Maintains effectiveness when experiencing major changes in work tasks or environment;
- Adjusts effectively to new processes;
- Builds and maintains collaborative relationships that facilitate the accomplishment of goals;
- Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.
Education & Experience:
- Master’s Degree
- Current CO Behavioral Health License (LPC, LCSW, PSY, LMSW, LMFT, LISAC) OR
- An out-of-state Behavioral Health License, with CO Behavioral Health Board Endorsement
- 5+ years of related behavioral health industry experience, and 1 year of clinical management
- Experience/Training Specifications: 2 years of crisis experience required and a minimum of 1 year of supervisory experience.
A comparable combination of education and/or applicable experience will be considered.
The candidate's applicable education and experience will determine where a candidate falls in the position range.
Pay Range$80,000—$95,000 USDWorking Conditions:
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/
Who We Are & What We Offer:
Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.
Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
- Friendly work environment
- Generous paid time off (PTO)
- Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
- Competitive compensation
- Convenient office locations and Hybrid Schedule
- On-site fitness room free to all employees (Tempe Office)
- Basic Life Insurance
- Voluntary Life, Spouse, Child Insurance
- Critical Illness w/free dependents
- Critical Illness Spouse
- Short Term & Long Term Disability- Starts first of the month after 90 days of employment
- 401K & 401K Roth - Starts first of the month after 90 days of employment
- United Pet Care
- LifeLock for identity theft
- LYRA EAP Program- 25 free sessions for mental health per family member
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.