About the role
Our Program Manager, Workplace Technology will lead onsite technology operations across Rippling’s NAMER offices, ensuring reliable systems that power our hybrid workplace and in-office events. In addition, this role ensures standards for Global AV, network, and hardware infrastructure, manages vendor partnerships and budgets, and supports IT/AV readiness for new office builds around the world.
Please note, this role is required to be in the SF office 4x per week.
What you will do
Operational IT & AV Management
- Lead all onsite IT/AV operations for Rippling’s NAMER offices
- Ensure AV systems, cameras, and digital signage are fully functional and up to date
- Oversee Wi-Fi network maintenance, site surveys, and upgrades
- Partner with the Devices Product team to maintain peripheral inventory in Devices store and proactively manage device updates to prevent mass network outages
- Manage AV hardware such as Sonos systems and printers
- Provide IT/AV onsite support for live events in SF
Program Strategy & Standards
- Define and maintain global standards for AV systems and network across all Rippling offices
- Build scalable processes and playbooks for IT/AV operations, opening new sites, and incident response
- Drive strategic initiatives that improve reliability and raise the bar on the in-office technology experience
- Identify gaps in current infrastructure and tooling and own the roadmap to close them
Procurement, Vendor & Project Oversight
- Lead RFPs and contract negotiations for Global AV/IT vendors and hardware
- Manage ROM budgets, procurement approvals, and cost optimization
- Manage IT and AV vendor relationships, negotiate service agreements, and maintain adherence to SLAs
- Conduct site surveys and Provide IT/AV scope during design and construction
- Oversee vendor project timelines, installations, and commissioning prior to FDOB
- Partner with Real Estate on new office openings, expansions, and relocations
Systems, Access, and SaaS Support
- Manage Zoom Room configurations
- Collaborate with the Physical Security team on Brivo integration and access control systems
- Maintain inventory and AV licenses, renewals, and compliance
Collaboration & Communication
- Partner with Workplace team to ensure seamless tech-enabled daily operations and events
- Work closely with Physical Security on camera systems, access management, and incident escalations
- Communicate planned outages, updates, and service changes to relevant office channels
- Serve as the primary escalation point for NAMER IT/AV issues
What you will bring
- 5-7 years of experience in Workplace IT, AV operations, or Corporate IT infrastructure
- Proven experience managing vendors, budgets, and cross-functional tech projects
- Familiarity with Zoom, Access Control Systems, Google Workspace, and Slack
- Strong understanding of SaaS ecosystem integrations and automation frameworks
- Experience working in a high-growth, tech-focused, multi-site environment
- Exceptional communication and stakeholder management skills
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.