Consultant

Consultant 

Hybrid, Bangalore or Pune, India

JOB OVERVIEW

As a Consultant you will place the customer at the center of everything we do, making their journey simple, valuable, and delightful. This is an individual contributor role that is focused on helping the customer implement well designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training.

Role & Responsibilities: 

• Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
• Facilitate thorough discovery and data gathering sessions with customers 
• Work with the Sr. Consultants and Solution Architects to build a Solution Blueprint based on the data gathering for best possible design
• Define, manage, and deliver on customer expectations throughout the implementation process
• Configure Legion products according to the solution blueprint, updating design documents as-needed
• Thoroughly test configured system via both unit testing and end to end system testing prior to delivering

Customer Centric Consulting

• Provide configuration reviews and configuration knowledge transfers to customer
• Deliver live customer training for areas such as train the trainer for administrators and store managers 
• Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
• Assist customers with software testing along with roll out activities such as data loads and system initialization 
• Develops long lasting relationships
• Actively set and manage expectations
• Continually acquires knowledge about our customers and solutions to grow adoption
• With occasional guidance, communicates well in demanding situations internally and externally to all levels of individuals in ways that support troubleshooting and problem solving 
• Be familiar with compliance and labor laws and how they impact customers

Project Management

• Understands flexibility and learning how to prepare when needs change
• Identifies and documents requirements and processes
• Seeks guidance on aspects of requirements that are out of immediate scope
• Identifies business process improvements
• Identifies noticeable use cases
• Learning to understand and prevent scope creep
• Takes ownership of configuration tasks assigned within the implementation project plan
• Work with  teams within Legion to ensure implementation timelines and support SLAs are met

Legion Expertise

• Identify, report and prioritize bugs & enhancements
• Gain and maintain core product expertise for end users and configuration
• Grow product knowledge through regular release training
• Communicate upcoming release themes and dates to the customer
• Recommend best practices for using Legion to help store managers and team member’s to get the most from their Legion investment
• Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology and the Legion product

YOU WILL DO WELL IN THIS ROLE WHEN YOU…

• Become a trusted advisor to customers, hyper-focused on quality and successful adoption
• Have a passion for helping customers adopt new AI technology
• Accept personal responsibility for the quality and timeliness of work
• Set personal objectives that meet organizational needs
• Are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• Build positive relationships with peers while working remotely on projects executed across geographies and cultures
• Listen continuously, learn from others and leverage input
• Possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
• Constantly improve your own work methods to gain state-of-the-art agile skills
• Commit to the sustainability/scalability of configurations at Legion
• Work well as a self-starter in a fluid work environment with limited resources
• Are you a career-driven individual looking to grow in a fast-paced startup
• Enjoy delivering effective and engaging training to customers 
• Use organizational skills and plan for customer meetings to get effective outcomes and ensure the customer is on track in the project plan 
• Can understand a customer’s requirement and translate that into an actionable configuration of software 

REQUIRED SKILLS AND QUALIFICATIONS

• Experience in operating environments in retail, hospitality, restaurant, or other industries to understand and identify labor challenges that Legion solves
• Demonstrated foresight to align customer expectations and project timelines to ensure customer KPIs are met
• 2+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success 
• Retail and/or Workforce Management Experience
• Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills 

PREFERRED QUALIFICATIONS AND ATTRIBUTES

• 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success 
• Workforce management planning experience in a retail environment

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission. Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. 

Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones. For more information, visit https://legion.co 

COMPENSATION & BENEFITS

At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data. 

We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. 

Benefits include, but are not limited to: 

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave 
• Equity 
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co 

Legion is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, color, sex, sexual orientation, gender identity, age, national origin, veteran, disability status, or any other basis covered by appropriate law.

How We Determine What We Pay

As a global employer, Legion determines pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. An employee/candidate with a stronger skill set will receive higher pay.

Job Applicant Privacy Policy

This Job Applicant Privacy Policy (“Policy”) describes how Legion Technologies, Inc. (“Legion”, “we”, “us” and “our”) collects, uses, and discloses “personal information” as defined under California law from and about job applicants who are residents of California.

This Policy does not apply to our handling of data gathered about you in your role as a user of our consumer-facing services. When you interact with us as in that role, the Legion Privacy Policy applies.

1. Types of Personal Information We Handle

   We collect, store, and use various types of personal information through the application and recruitment process. We collect such information either directly from you or (where applicable) from another person or entity, such as an employment agency or consultancy, background check provider, or other referral sources. This information includes:

   • Identification and contact information, and related identifiers such as full name, date and place of birth, citizenship and permanent residence, home and business addresses, telephone numbers, email addresses, and such information about your beneficiaries or emergency contacts.
   • Professional or employment-related information, including:
     • Recruitment, employment, or engagement information such as application forms and information included in a resume, cover letter, or otherwise provided through any application or engagement process; and copies of identification documents, such as driver’s licenses, passports, and visas; and background screening results and references.
     • Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships
   • Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information.
   • Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history.
   • Other information such as any information you voluntarily choose to provide in connection with your job application.

2. How We Use Personal Information

   We collect, use, share, and store personal information from job applicants for our and our service providers’ business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions.

3. With Whom We Share Personal Information

   We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable):

   • Internally: to other Legion personnel involved in the recruiting and hiring process.
   • Vendors: such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable.
   • Legal Compliance: when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency.
   • Litigation Purposes: to seek legal advice from our external lawyers or in connection with litigation with a third party.
   • Business Transaction Purposes: in connection with the sale, purchase, or merger.
4. How to Contact Us About this Policy – If you have any questions about this Policy, please contact privacy@legion.co.