What You’ll Do:
Role Overview
This role supports community engagement and growth initiatives while coordinating an existing network of community moderators.
The focus is on:
Designing and executing engagement initiatives
Driving participation in in-app book communities
Coordinating moderators so campaigns and content are aligned with strategy and executed consistently
Acting as a brand presence in select community spaces
This positions the role between a Community Coordinator and a Community Growth Manager, with room to grow in scope over time.
Scope of Work
Community Initiatives & Growth
Ideate and execute community initiatives that drive engagement and retention
Grow in-app communities membership and increase participation in book discussions.
Develop and execute strategies that build anticipation and spark conversations around our upcoming stories.
Test organic growth initiatives (e.g. reviews drivers, sharing competitions)
Recruit and activate in-app community super users
Monitor engagement metrics and community feedback to understand what excites and motivates our users. Use these insights to refine community strategies and initiatives, ensuring continuous growth and engagement
Event Co-ordination and Campaign Ownership
Organize virtual events such as author interviews, book club meetings, and reading challenges to keep the community engaged and connected with our stories and authors.
Coordinate promotion of events and initiatives across CRM, in-app communities, and social channels
Align moderators on campaign goals, timelines, and messaging
Moderator Coordination
Act as the primary point of contact for community moderators
Coordinate content calendars, initiatives, and campaign execution with moderators
Keep moderators informed, aligned, and engaged
Manage weekly community push notification creation and scheduling in collaboration with moderators
Brand Presence
Represent established brand voices (e.g. “Galatea Sophie,” “CandyJar Leah”) in light-touch engagement contexts. Build trust and familiarity with community members and be part of the conversation.
What You'll Bring:
1+ years of experience with customer service or community, and social media
You are a book lover at heart, with an understanding of bookish communities
You are an active member of multiple online communities
Experience being creative, strategic, and analytical, when crafting compelling initiatives and content and measuring their impact
Strong communication skills, empathy, and cultural sensitivity to connect with our diverse audience and to collaborate with cross-functional team