At Databricks, we’re on a mission to help data and AI teams solve the world’s toughest problems and that starts with empowering our customers. The Customer Enablement team drives this mission forward by helping enterprise organizations develop the skills they need to accelerate adoption, transformation, and measurable business outcomes.
As a Sr. Manager, Customer Enablement, you’ll own the commercial success of Databricks’ training and enablement portfolio across the APJ region. This is a highly visible, customer-facing and internal role where your ability to connect learning solutions with business outcomes will directly influence customer retention, expansion, and top-line growth.
You will lead and scale a regional team of enablement experts, fostering a culture of excellence and strategic partnership. You’ll work closely with account executives, Professional Services engagement managers, and solution architects to position Databricks training and certification programs as a strategic investment in each customer’s data and AI journey. You will analyze and identify operational efficiencies to optimize the region's overall operational effectiveness. You will further assist in expanding the learner growth by devising strategies with the Customer enablement architect team and APJ Training partners on how to scale Databricks training. From diagnosing skill gaps to building tailored enablement roadmaps, you’ll ensure our customers have the knowledge and confidence to realize the full value of their Databricks platform.
This position will be reporting to the Director, Learning and Enablement.
The Impact You Will Have
- People Leadership: Build, mentor, and inspire a high-performing APJ Customer Enablement team, fostering an environment of continuous growth, accountability, and regional pride.
- Strategic Regional Growth: Drive the commercial success of Databricks’ learning and enablement offerings across enterprise accounts by aligning your team's efforts with the broader APJ business objectives.
- Operational Excellence: Scale the impact of your team by optimizing internal workflows, identifying efficiencies, and ensuring consistent, high-quality delivery of enablement programs across diverse markets.
- Collaborative Influence: Partner with sales and customer success leadership to position learning as a non-negotiable lever for customer adoption, renewal, and expansion.
- Ecosystem Scaling: Strategize with the APJ Director and Customer Enablement Architects to devise strategies for team-led and partner-led growth, ensuring the regional engine is built for scale.
- Outcome Management: Track and report on enablement success metrics, translating team activities into measurable business impact, including adoption rates and revenue influence.
What We Look For
- Proven People Management: Significant experience leading, coaching, and developing customer-facing or professional services teams within the APJ region.
- Leadership Maturity: A demonstrated ability to manage through others, drive team engagement, and navigate the complexities of regional talent management and organizational change.
- Sales & Enablement Expertise: Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space.
- Partner Strategy: Experience managing Training partners across APJ and executing impactful partner strategies to drive scale through an indirect delivery model.
- APJ Market Depth: Deep understanding of the APJ enterprise landscape, industry verticals, and cultural nuances. Lived experience managing diverse teams across this geography is essential.
- Operational Rigor: A strong background in training operations and program management is non-negotiable; you should be comfortable building the "playbook" as well as executing it.
- Executive Presence: Demonstrated ability to influence executive stakeholders and gain buy-in for training as a critical lever of digital transformation and ROI.
- Communication: Excellent relationship-building and consultative skills with fluency in English.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.