About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Salesforce Technical Administrator, you’ll own the administration, configuration, and day-to-day reliability of our Salesforce CRM environment, including key CPQ and sales support workflows. You’ll work closely with Salesforce Engineers, Systems Analysts, developers, and internal stakeholders to deliver scalable functionality, troubleshoot platform issues, and improve the systems that support our global Sales teams. You’ll also help create automation and operational improvements using Flows, Salesforce configuration, and light technical development support where needed. In addition, you’ll help bring structure and speed to incident response, releases, data quality, and documentation in a fast-moving agile environment. This position reports to our Sr. Director, Enterprise Applications & Integrations, and has the opportunity to be based in our Bengaluru, India Office.
What you’ll do
- Own advanced Salesforce administration and configuration across page layouts, fields, objects, validation rules, permissions, and sharing models.
- Build and enhance automation using Record-Triggered Flows, Screen Flows, and Autolaunched Flows to streamline business processes.
- Support Salesforce CPQ administration, including pricing waterfall logic, price rules, product rules, and advanced approvals.
- Troubleshoot issues across configuration, CPQ, integrations, pricing, quoting, and data quality to keep the platform running at speed and with accuracy.
- Resolve production issues and support cases within defined SLAs using structured incident management practices.
- Partner with developers on more complex requirements and contribute basic Apex, LWC, Visualforce, and SOQL-based solutions for minor enhancements and troubleshooting.
- Support deployments and release activities using tools such as Copado, including migrating configuration and minor code changes through agile sprint cycles.
- Maintain strong platform documentation, capture recurring issues and solutions, and apply Salesforce best practices for scalability and maintainability.
- Contribute to emerging AI-driven process improvements, including Agentforce-related configuration and automation support.
Skills you’ll bring
- A bachelor’s degree in a technical discipline or equivalent professional experience.
- 4+ years of Salesforce administration and support experience in a complex, integrated enterprise environment.
- Salesforce Administration expertise in Sales Cloud, including strong experience with configuration, Flows, and the Salesforce security model.
- Hands-on knowledge of Salesforce CPQ processes and the ability to support pricing and quoting operations end to end.
- Working knowledge of Salesforce development concepts such as Apex, LWC, Visualforce, and SOQL, along with experience operating in agile delivery environments.
- Experience with Salesforce data management, including migrations, retention, data quality, and issue resolution in integrated enterprise systems.
- Familiarity with tools such as Outreach, Marketo, Git, Workrails, Jira, and Copado.
- Strong analytical, problem-solving, and communication skills, with the ability to manage a high volume of requests across stakeholders with different levels of technical expertise.
- Salesforce Certified Administrator required; Platform App Builder and Agentforce certification recommended; Platform Developer I is a plus.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.