We are the talent partner for a privately owned Australian property group that develops, builds, and manages its assets for the long term. Their portfolio spans retail, commercial, and industrial across Sydney, and the business is in an active growth phase. Their flagship retail precinct in Western Sydney is a large, multi-format site that has gained significant industry recognition in a short period of trading and has a major expansion planned in the short to medium term.
The Role
The precinct spans multiple retail formats with a diverse tenant mix and a high public interface, and it is gaining momentum fast. What it needs is an Facilities Manager who wants to own the whole picture.
The person coming into this role owns the full FM function independently: compliance, contractor management, capital planning, financial reporting, tenant liaison, and sustainability. You build the systems, set the standards, and are the single point of accountability for how this precinct operates. The day-to-day operational demands of a live retail environment and the longer-term plan run in parallel. Both things, at the same time, every day - and for the right person, that is exactly what makes it worth doing.
What You'll Do
Walk the precinct daily, identify issues, and resolve them without waiting to be directed
Own the compliance framework end to end: life safety, WHS, building code, council and authority requirements
Manage the full contractor base, hold each to agreed KPIs, and act decisively when performance falls short
Run tenders from scope to award as contracts transition from construction-managed to owner-managed
Build and maintain preventive maintenance schedules across the precinct using a CMMS
Manage the facilities budget, track OPEX monthly, and develop the forward capital works plan
Be the primary facilities contact for all tenants and coordinate tenancy delivery for incoming occupants
Contribute to monthly board reporting across maintenance, compliance, financials, and capital planning
What You'll Bring
Proven FM experience with full, independent accountability for a large or complex built asset - retail or mixed-use preferred
Personal ownership of compliance in a multi-tenancy environment: life safety, WHS, building code, and authority requirements - end to end, not escalated upward
Real contractor management experience: scopes, tenders, KPIs, and the ability to make the call when someone is not delivering
Sound financial capability across OPEX, capital works planning, and variance reporting for a senior audience
Experience using a CMMS to structure and report on maintenance programs
Clear communicator with tenants, contractors, and senior leadership - confident in writing and credible in front of a board
Who This Role Is For
You want to own the full picture, not a slice of it. You find it more satisfying to build something from scratch than to maintain what someone else designed, and you are energised by the idea of joining an asset that is still taking shape.
This role is for you if:
You want to own the outcome, not contribute to one
You are ready to build systems and processes rather than inherit a finished model
You can move between a contractor performance issue, a tenant request, and a board-level report in the same day without losing composure on any of them
You want to be part of an asset that is growing and will give you more scope as it does
This role is not for you if:
You rely on central specialists to handle compliance, procurement, or capital planning
You prefer a clearly defined and stable brief
You have spent your career in a large FM team with a narrow remit and significant back-office support
You want the role to look the same in twelve months as it does on day one
Why You'll Love Working Here
Full remit ownership from day one - compliance, contractors, capital planning, tenant relationships, and board reporting all sit with you
Direct line into senior leadership in a privately owned business where decisions are made quickly and your input is heard
Involvement in a significant planned precinct expansion, with exposure to live operations and major capital delivery at the same time
A multi-format asset with real variety across building types, tenant profiles, and operational demands
A close on-site team where your contribution is noticed
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other folks in minority groups tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.