About the role
Implementation is an essential differentiator for Rippling. The ideal candidate for this role is an experienced, technical and data-driven leader with a track record of scaling and empowering high-performing teams.
As a Director, Payroll Imports, you will lead a team of 100+ Implementation Analysts and 4 managers responsible for migrating payroll and configuring products within the Rippling platform. You will be accountable for ensuring the team meets key performance targets related to customer experience, productivity, and quality.
You will report to a VP of Implementation and work closely with our Product, Engineering and CX leadership teams
What you will do
- Hire, enable, and scale high-performing Implementation Analysts to consistently meet quarterly goals and targets
- Monitor and manage team performance against key performance metrics
- Lead and coach a high-caliber team of front-line managers
- Leverage data to build and optimize payroll data migration & benefits configuration processes that drive operational efficiency and an improved customer experience
- Collaborate closely with Implementation and CX leadership to improve the customer experience and internal processes
- Work with Product and Engineering to improve automation and tooling
- Work with enablement to continually improve training & documentation
What you will need
- 10+ years of professional experience leading operations, customer success or customer support team within a fast-paced environment, startup, or SaaS organization
- Experience directly hiring and managing a distributed team
- Experience with payroll, working knowledge of payroll & tax concepts ( Nice to have)
- Proven track record of success in scaling teams to achieve key performance metrics
- Excellent analytical thinker who is adept at leveraging data to make informed decisions
- Lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain
- Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
- Proven leadership skills, demonstrated ability to recruit & retain top talent
- Highly effective communicator with good people instincts
- Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
About the team
We are building a world-class implementation team - committed to helping customers realize the full potential of Rippling - while also adapting to a growing customer base and product ecosystem. Our Implementation organization is roughly 100+ members strong, while our Customer Experience organization stretches over 330+ employees! We often collaborate closely with our R&D partners to continuously improve our products and services and to ensure our clients receive a stellar end-to-end Rippling experience
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
Note:
Teams serving U.S. clients will follow PST working hours.
Teams supporting global clients will align with APAC, EMEA, or NAMER time zones, depending on the region they serve. This is a hybrid role, you are expected to work from our Bangalore office 3 days a week.