Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
This is an exciting and unique opportunity to join a high-growth AI company and directly support senior leadership.
In this role, you’ll have the opportunity to work closely with strategic, driven, and fast-paced senior level leadership, who are critical to the success of the company and need a Executive Assistant who can enable them to do their best work. The ideal candidate is exceptional at tactical administration (mastering calendars, travel logistics, and operational flow), as well as someone who thrives on removing friction from their leaders’ worlds through administrative excellence and AI-enabled tooling. This exciting role requires an ability to proactively anticipate needs and think critically to effectively mitigate risks for your leaders.
What will I be doing?
- Provide direct support to senior leadership, ensuring their time and energy are maximised on the most important matters.
- Manage high-volume, complex calendars with frequent reprioritisation, with the ability to prioritise access to your Leaders based on their evolving needs.
- Coordinate global travel with precision, delivering clear plans and a seamless, high quality experience.
- Assist with organising successful leadership or departmental events, such as off-sites.
- Handle expenses and reimbursements within your leader’s departments in an effective and timely manner.
- Handle personal tasks on behalf of the leaders you support
- Experiment with AI-powered tools to improve efficiency for yourself and your leaders.
- Collaborate closely with other EAs within your team to cover absences and deliver cross-team projects.
- Stay connected to the pulse of the business, building a strong internal network and surfacing relevant organisational context that may lead to blockers/reprioritisation.
- Maintain the highest standard of professionalism and confidentiality in all matters.
- Handle other operational and administrative tasks as required.
- Thrive in a fast-paced, high-performing environment while contributing to a positive, energetic workplace culture.
What skills do I need?
- 3+ years’ experience in an administrative role in a fast-paced environment.
- Excellence in tactical administration — especially complex calendar management, travel logistics, and operational coordination.
- Ability to prioritise your own workload to manage multiple requests from leadership or stakeholders at the same time.
- High bar for professionalism and confidentiality.
- Highly dependable, detail-oriented, resourceful, and consistent in execution.
- Comfortable with ambiguity and the ability to stay calm under pressure.
- Excellent communication skills, adapting to the style and needs of different stakeholders.
- Genuine interest in technology, with hands-on experience or curiosity in using AI tools and agents to automate routine tasks, streamline workflows, and improve overall efficiency.
- Above all, we're looking for somebody smart, hungry, flexible, who loves and is excellent at tactical administration
- Proficiency with Gmail, Google Calendar, Google Drive, Slack, and similar tools.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.