➡️ Built and led Site Reliability or Platform Engineering teams in complex SaaS environments?
➡️ Looking to shape engineering strategy while developing a high-performing SRE function?
➡️ Passionate about building reliable, scalable platforms using cloud technologies, automation and AI?
➡️ Want to make a lasting impact at a company helping the world's leading innovators move faster?
If this sounds like your next move, we'd love to hear from you.
Role Summary:At PatSnap, we're helping organisations innovate faster through AI. Trusted by more than 15,000 organisations, including NASA, Tesla, PayPal, Sanofi, Dow Chemical and Wilson Sonsini, our platform empowers IP and R&D teams to make smarter, faster decisions across the innovation lifecycle.
As our Site Reliability Engineering (SRE) Leader, you'll lead our UK SRE team, ensuring the reliability, security, performance and scalability of our global SaaS platform.
This is a highly visible leadership role where you'll define operational strategy, champion engineering best practices and drive AI-powered automation. Working closely with Engineering, Product, Infrastructure and Security teams across the UK, Singapore and China, you'll help scale our platform while building a culture of reliability, ownership and continuous improvement.
Want to see the platform you'll be supporting?
Check out this short overview:
https://www.youtube.com/watch?v=j6fCDvnrT2g
Why join PatSnap?
- Build technology that powers global innovation. Join a company trusted by over 15,000 organisations worldwide, helping some of the world's most innovative businesses solve complex IP and R&D challenges with AI.
- Lead AI-powered engineering. Shape the future of our Site Reliability Engineering function by driving automation, resilience and AI-native operational practices across our global platform.
- Own a business-critical function. Lead a talented SRE team, influence engineering strategy and make a direct impact on the performance and reliability of products used around the world.
- Work with modern technologies. Solve complex challenges using AWS, Kubernetes, cloud-native architecture and the latest AI-powered engineering tools.
- Collaborate globally. Partner with experienced engineers and technology leaders across the UK, Singapore and China in a collaborative, high-performing engineering culture.
- Grow your leadership career. As PatSnap continues to invest in AI and engineering, you'll have the opportunity to expand your impact, develop your team and shape the future of our engineering organisation.
PatSnap is a global, pre-IPO company helping organisations make better decisions across Intellectual Property and Research & Development. Our platform supports IP, legal, innovation and R&D teams throughout the innovation lifecycle, using domain-specific AI to help them work faster and make more confident decisions.
With over 12,000 customers worldwide, including some of the biggest names in innovation, PatSnap is at the forefront of AI-powered IP and innovation intelligence. Our $300M Series E funding round brought our valuation to $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Singapore, Toronto, London and Shanghai, alongside remote teams in the US. Our growth is powered by our people, and we are proud of our shared ambition, work ethic and entrepreneurial spirit.
What You'll be Doing:
- Build, lead and develop the UK SRE team, establishing operational standards, best practices, and reliability goals.
- Ensure the high availability, stability, security, and performance of business-critical platforms and services.
- Define and drive the operational strategy for our global SaaS platform, ensuring exceptional reliability, availability and performance.
- Lead major incident management, acting as the senior escalation point during critical production events.
- Establish and monitor reliability metrics, including SLIs, SLOs and operational KPIs.
- Drive automation across infrastructure, deployments, monitoring and operational workflows to improve efficiency and reduce manual effort.
- Champion the adoption of AI-powered operations, leveraging modern AI technologies to enhance engineering productivity and operational excellence.
- Partner with Engineering, Product, Security and Infrastructure teams to improve platform architecture, scalability and operational readiness.
- Lead disaster recovery planning, operational resilience initiatives and risk management across the platform.
- Continuously evaluate emerging cloud, AI and platform technologies to keep PatSnap at the forefront of engineering excellence.
- Stay current with emerging cloud, AI, and SRE technologies, driving continuous improvement across the organization.
What We'd Love From You:
- Bachelor’s degree in Computer Science or a related field, with at least 8 years of experience in DevOps, SRE, or infrastructure operations.
- Proven experience leading technical teams and managing production environments at scale.
- Strong expertise in cloud platforms (AWS preferred), Kubernetes, Docker, CI/CD pipelines, Infrastructure as Code, and observability platforms.
- Deep understanding of distributed systems, high-availability architectures, and large-scale SaaS environments.
- Experience driving automation and operational excellence initiatives.
- Hands-on experience using AI tools such as ChatGPT, Claude, GitHub Copilot, Codex, or similar technologies to improve engineering productivity.
- Strong problem-solving, leadership, communication, and stakeholder management skills.
- Fluent in English; Mandarin is highly desirable to facilitate collaboration with teams across multiple regions.