Solutions Engineering Manager

About Glean:   Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.   At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.   Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.   If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.  About the Role:   Glean is looking for a talented Solutions Engineering Manager (SEM) to join our dynamic APAC team. As an SEM, you will be responsible for leading a team of solutions engineers (SEs) to ensure both prospects and Glean customers receive top-notch technical guidance and value. The Bangalore Solution Engineering Manager will be responsible for driving and improving pre-sales engagements, such as, technical discovery, custom product demonstrations, use case workshops, and pilots. Additionally, the SEM will be responsible for driving and improving customer adoption, growth, and business value of Glean’s transformational Work AI platform.   You will:

• Develop and lead a high-performing team of solutions engineers, providing mentorship, guidance, coaching, and ongoing support.
• Establish and maintain your role as a territory / segment’s primary technical advisor; think of yourself as the CTO of every customer relationship.
• Work with your team of SEs as well as prospects and customers to connect to new data sources including custom integrations.
• Leverage top sales methodologies and frameworks, like Command of the Message and MEDDPICC, to lead technical discovery and improve scoping, deal inspection, and technical and business value delivery.
• Identify opportunities for expansion of Glean within customer install bases.
• Collaborate cross-functionally (including, sales and services) to ensure priorities and expectations between Glean and the customer are aligned and executed.
• Help troubleshoot, prioritize, and escalate issues for assigned customers, ensuring customer satisfaction and retention.
• Partner cross-functionally with Product Management, Engineering, and Customer Support to drive customer satisfaction, and be the voice of the field to prioritize product enhancements.
• Be an active member of the Glean customer technical community helping to drive industry recognition and best practices.

About you:

• Pre or post-sales solution consultant experience in a rapidly growing software company.
• Proven experience in people leadership, talent development, and performance management.
• 7-10 plus years of SE experience: Managers typically have a proven track record of success in sales engineering, with experience working on complex deals and collaborating with cross-functional teams.
• API and integration experience in a hybrid or SaaS environment.
• Deep understanding of cloud architecture, security, and networking, including cloud and on-premise.
• Deep understanding of integration architecture, including API expertise
• Hands-on experience with cloud technologies, particularly Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
• Cloud security, information security, and audit experience to represent technical and audit frameworks with customer stakeholders and executives.
• Strong Technical Background: SEM must have a strong understanding of the company's products and services, as well as the technical skills to provide guidance and coaching to SEs and customers.
• Project Management Skills: Managers must be able to balance multiple priorities and projects simultaneously, prioritize tasks, and allocate resources effectively.
• Presentation and Communication skills: SEMs must be able to communicate technical information to non-technical stakeholders, both internally and externally.
• Interpersonal Skills:
  • Excellent active listening, communication, and professional presentation skills.
  • High emotional intelligence.
  • Project planning and execution capabilities.
  • Proactive and self-motivated.
  • Highly organized and detail-oriented.
  • Startup DNA + Do Whatever It Takes (DWIT)
  • Data-driven mindset for assessing success and identifying opportunities for improvement.

Location:

• This role is hybrid (4 days a week in our Bangalore office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people, and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.   #LI-HYBRID  AI-First Mindset at Glean:   At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.   Global Data Privacy Notice for Job Candidates and Applicants:   Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
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