About the Team
We’re hiring a London based Security Operations Manager to lead day-to-day corporate and physical security operations for OpenAI’s London office, with a focus on the UK operating environment.
About the Role
This is a hands-on, high trust role in a confidential technology environment, responsible for ensuring a safe workplace experience while maintaining discreet, professional security standards. You’ll work closely with employees, cross-functional partners, building management, and external vendors, and will directly manage local security vendors and guard services. The role reports to the EMEA Security Manager.
You’ll be responsible for:
Operationalize the London office physical security program, including access control, visitor management, contractor access, incident response, and office security operations.
Manage security vendors and the contract guard force, including post orders, performance, coverage, KPIs / SLAs, and continuous improvement.
Partner closely with Workplace / Facilities, HR, IT / InfoSec, Legal, EHS, GSOC, and office leadership to implement sensible, employee-friendly security controls.
Lead local incident response and follow-through, including documentation, after-action reviews, and corrective actions.
Support security planning for in-office events, leadership visits, and business travel into / out of London as needed.
Drive emergency preparedness, including evacuation / muster processes, tabletop exercises, and drills in coordination with Workplace.
We’re looking for someone with:
8+ years in corporate security, protective services, law enforcement, military, or a related field with increasing responsibility.
Demonstrated experience running office-based physical security in a modern corporate environment; technology experience is a plus.
Proven ability to manage vendors and guard force operations with measurable outcomes across quality, consistency, service, and cost stewardship.
Strong incident leadership skills, calm judgment under pressure, and high discretion.
Excellent stakeholder management, with the ability to influence without friction and handle sensitive employee situations appropriately.
Business-level English, spoken and written, for global collaboration, reporting, and executive-ready communication.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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