About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity
As an Air Pricing Associate, you will be a foundational member of the team, learning all aspects of the trade, mastering Flexport’s advanced technology systems, and working on the front-lines to ensure Client Solutions Teams - and by extension, Flexport customers - have the right solutions and the right prices so that supply chains run smoothly. You will be an expert in coordinating and executing the end-to-end shipment lifecycle: procurement, solution design, rate setting, bid mapping and administration of marketplace prices.
You Will
- Develop end-to-end pricing solutions for Flexport customers
- Execute the end-to-end creation and delivery of pricing solutions for Flexport customers by working with cross-functional stakeholders (Trucking, Supply Chain Operations, Partner Team, etc) to secure necessary procurement costs.
- Procure rates for customer requests within our network of vendors (ie carriers, subcontractors, partners) and ensure they are clearly recorded and available in cost databases
- Fulfill dynamic pricing requests for both fixed and spot rates and ensure solutions are clearly recorded and available in sell databases for immediate consumption by Account Management
- Follow up with customers on spot pricing submissions to increase likelihood of conversion
- Act as the first point of contact for all Air pricing issues, requests, or questions & take the lead in resolving
- Triage incoming pricing requests and find a resolution
- Resolve all pricing escalations raised by account management or sales teams as quickly as possible, with an eye for mitigating future escalations of the same nature; exercise good judgment on when to escalate
- Constantly monitor group emails, Slacks, and offer support wherever possible
- Drive and support initiatives to promote growth and profitability for the region
- Ensure high integrity and accuracy of all rates stored in internal database; record all rates and rate updates timely
- Leverage internal tools and processes to mitigate potential revenue leakage (Conversion reports, etc)
- Identify opportunities to improve pricing strategies and increase profitability
- Proactively follow-up on lost pricing requests and new opportunities
- Support with strategic pricing tasks as needed (bid mapping, analysis, etc.)
- Identify areas for process improvements and contribute to future automation designs
- Master all Flexport internal tools and databases for maintaining buy and sell rates
- Take a critical approach to company and customer SOPs and identify ways to improve them
- Be a general expert, able to support procurement, solution design, rate setting, vendor audits and implementation cycles for all geographies in your region
- Proactively share risks & barriers with regional air freight leadership and work to resolve them
- Embody a “can-do” attitude at all times
You Should Have
- Minimum BA/BS and 2-3 year(s) of related work experience
- Knowledge of operations, procurement and technology within the industry
- Experience with regards to imports and/or exports from a sales, operational or procurement perspective
- Experience building and maintaining relationships and partnerships with vendors
- Analytical skills and metric / data based approach to solving problems
- Strong analytical background and knowledge of analytical tools (Excel, Looker, Claude, etc); basic programming capabilities a plus
- Bilingual (English/Spanish) preferred
- Strategic vision and ground floor execution
- Excellent communication, interpersonal, and organizational skills
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.