Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).
Jeeves has grown fast, and our core product — cards, cross-border payments, and spend management — now serves thousands of businesses across three continents. That growth has outpaced the consistency and craft of our core user experience. We’re hiring a Senior Product Designer to change that: to raise the bar on quality, coherence, and usability across the flows our customers touch every day.
You’ll own design for our core product surfaces end to end — from discovery and research through shipped, measured outcomes — working directly with product leadership, PMs, and engineers. You’ll be the voice of the customer in a payments platform with real complexity: multiple currencies, multiple countries, and finance teams who depend on us to get it right. Our Design team’s mission is to provide a voice of empathy and develop the most engaging user experiences within the Jeeves product, and this role is at the center of that mission.
This is a hands-on senior IC role, not a management position. You’ll operate with high autonomy inside a globally distributed team — we’re looking for someone who moves work forward independently, not someone who needs a design manager to set direction. Jeeves is an AI-forward company, and we expect our designers to work that way too: using AI tools daily to explore more directions, prototype earlier, and synthesize research faster — and helping define what AI-assisted design looks like at Jeeves.
Location: This role is a full-time remote position. #LI-REMOTEWhat You’ll Do:
Product Design
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Design across the full Jeeves platform, from mobile to desktop, with a focus on our core card, payments, and spend management flows
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Own projects end to end: framing the problem, exploring solutions, shipping with engineering, and measuring outcomes
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Elevate the craft and consistency of the core product experience — identify UX debt and drive a plan to pay it down
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Promote the product vision through design exploration, documentation, and presentations to leadership
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Use AI tools throughout your workflow — generative exploration, AI prototyping, and LLM-assisted copy and documentation — to test more directions faster without sacrificing craft
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Apply payments and fintech domain expertise to design for real-world financial complexity, including AI-powered product experiences within Jeeves (intelligent expense review, automation, insights)
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Use and extend Jeeves’s existing design system and standards
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Identify gaps and inconsistencies across product surfaces — using AI tooling to audit at scale — and drive systematic fixes
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Establish design principles and patterns that other designers and engineers can build on, including patterns for AI-driven features (confidence, explainability, human review)
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Plan and run your own research — including personally recruiting participants when needed
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Use AI to accelerate research synthesis and analysis — while keeping human judgment on what customers actually need
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Validate design decisions with customers before and after shipping
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Advocate the customer perspective across Jeeves, grounded in evidence
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Partner daily with product managers, engineers, UX researchers, and product marketers
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Create and collaborate on the product vision with core product leadership, reporting directly into it
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Influence design practices and team operations within a distributed, global team — including how the design team adopts AI in its workflows
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Participate in cross-functional interviews and help raise the design bar in hiring
Design Systems
Research & Validation
Cross-Functional Collaboration
Minimum Requirements:
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5+ years of professional product design experience, with senior-level scope on multiple high-impact projects you were directly responsible for
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Experience designing for fintech, payments, or financial services products
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A portfolio demonstrating end-to-end ownership: problem framing, exploration, shipped outcomes — not just final screens
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Demonstrated ability to drive projects forward independently in ambiguous environments, without heavy direction
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Working fluency with AI tools in your design process — demonstrated by how you actually use them today for exploration, prototyping, research synthesis, or documentation (be ready to show this, not just name tools)
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Experience working within and improving design systems at scale
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Hands-on research experience, including recruiting your own participants and synthesizing findings into design decisions
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Track record of close collaboration with PM and Engineering through to shipped product
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Professional working proficiency in English
Preferred Qualifications:
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Deep knowledge of the payments ecosystem — networks, issuers, partners, and how platforms like Jeeves differentiate within it
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Experience designing for B2B or finance-team users (controllers, CFOs, ops teams)
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Experience designing AI-powered product experiences — copilots, agents, or intelligent automation — especially patterns for trust, explainability, and human oversight in financial products
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Experience working in a globally distributed product organization across time zones
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Experience mentoring other designers or shaping design team practices
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Native or professional English and Spanish, Portuguese ability preferred