The Opportunity
Billing is central to both our client experience and financial operations. As Luxury Presence scales beyond $100M ARR, we're building a best-in-class order-to-cash process powered by AI native platforms.
We're looking for a Billing Manager to lead day-to-day billing operations, including customer billing support, accounts receivable, collections, dispute resolution, and billing systems management. You'll lead a team while partnering closely with GTM, Finance & Accounting, and our billing platform partner to ensure correct and reliable billing, scalable processes, and a seamless client experience. As a critical part of the order-to-cash process, you'll directly impact the integrity of our financial reporting and business performance.
This role is for a hands-on operator who brings structure to complexity, drives solutions from idea to execution, and takes ownership of building a billing function that scales.
What You'll Own
Team Leadership
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Manage and develop teams responsible for customer billing support and billing QA.
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Set clear expectations, coach performance, and drive accountability.
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Build scalable processes, documentation, and playbooks that improve efficiency and consistency.
Billing Operations
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Own the end-to-end order-to-cash billing process
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Serve as the primary point of contact for our billing platform partner
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Work hand-in-hand with our billing QA analysts to investigate discrepancies, identify root causes, and improve billing accuracy.
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Partner with internal teams and our billing vendor to resolve billing issues and ensure fixes are implemented.
Client Experience
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Lead resolution of escalations and payment disputes (chargebacks).
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Partner with the GTM teams to resolve issues quickly and improve the customer experience.
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Identify issues proactively before they impact clients.
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Manage credit & refunds
Accounts Receivable & Collections
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Own collections efforts, including overdue invoices, deactivations, and bad debt tracking.
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Escalate risks early and drive cross-functional resolution.
Reporting & Analytics
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Build reporting that provides visibility into billing performance, collections, and client health.
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Track trends, identify risks, and communicate insights to stakeholders.
What We're Looking For
Experience
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3-5 years of experience in billing, accounts receivable, collections or a related function, preferably in a SaaS or subscription business.
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Experience managing teams and driving accountability against service levels and performance expectations.
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Experience with an AI native billing platform preferred, but not required.
Leadership & Mindset
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Extremely detail-oriented - you catch what others miss and have strong follow-through.
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A roll-up-your-sleeves operator who is productive without close oversight
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Proactively improves processes and follows through to execution.
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Critical thinking & judgment - makes thoughtful decisions, exercises discretion, and tailors communication and solutions to the situation and client needs.
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Resourceful and self-sufficient, with the initiative to solve problems and find answers.
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Flexible and resilient, with the ability to adapt quickly as the business evolves and priorities change.
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Trusted cross-functional partner and go-to expert for billing related matters.
Technical Skills
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Comfortable working across billing systems, spreadsheets, and reporting tools.
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Strong written and verbal communication skills.
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Experience with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack is preferred but not required.