Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Job's mission
The Senior Global Product Support Engineer provides advanced, escalation‑level technical support for complex electro‑mechanical equipment, computer systems, and software. This role serves as a key technical authority supporting global field teams and customers, driving issue resolution, reliability improvement, and high customer satisfaction across worldwide installations.What you will be working on
- Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, repairing, and debugging complex electro‑mechanical systems, computer hardware, and software.
- Act as the primary escalation point when first‑line and regional product support are unable to isolate or resolve technical issues.
- Perform in‑depth root cause analysis and proactively identify trends related to design, reliability, maintenance, and software defects; communicate findings to hardware design and software engineering teams.
- Support customer system installations and deliver advanced technical training to customers and internal teams for highly complex or sophisticated products.
- Lead and coordinate technical and administrative support activities at customer sites, including installation, corrective repair, preventive maintenance, and implementation of engineering change upgrades.
- Work cross‑functionally with R&D, manufacturing, quality, and service organizations to drive continuous improvement and product support readiness.
- Ensure accurate documentation is maintained, including service reports, escalation records, and system performance data.
- Customer-focused mindset with the ability to manage challenging situation.
What we are looking for
- Minimum 5 years of experience in semiconductor manufacturing or capital equipment support.
- Bachelor's degree in engineering required; Mechanical or Electrical Engineering preferred.
- Experience with with PECVD, CVD, PVD, or ALD deposition systems or dry etching systems.
- Proven experience providing expert‑level troubleshooting and understanding of deposition mechanisms, vacuum systems and plasma processes.
- Ability to operate effectively at an escalation level, influencing resolution across multidisciplinary global teams.
- Excellent communication and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non‑technical stakeholders.
- Demonstrated customer‑centric approach with the ability to manage critical and time‑sensitive situations.
- Strong analytical, documentation, and coordination capabilities.
- Willingness to travel internationally up to 50% of the time to support customer installations, escalations, and training activities.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.