About Us
Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.
Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.
Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.
Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.
The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.
We are looking for a dedicated Site Lead to join the Odeko family! As a Site Lead, you will oversee the daily operations of a warehouse facility independently, without an onsite General Manager. You will be responsible for managing the Profit & Loss (P&L) of the site, ensuring operational excellence, financial performance, and high levels of customer satisfaction. This role requires a strategic thinker with strong leadership skills and the ability to manage a diverse team.
Key Responsibilities:
Operational Management:
- Oversee daily operations to ensure timely and accurate delivery of products and services
- Monitor and manage delivery schedules, routes, and logistics to maximize efficiency and minimize costs.
- Implement and enforce standard operating procedures (SOPs) to maintain high service standards.
- Coordinate and lead the Picking, Packing, Routing, and Dispatching activities.
- Utilize systems (Netsuite, RF Smart, Shopify, Hubspot) to troubleshoot, deep dive issues, and streamline processes.
- Innovate on processes to drive improvement.
Team Leadership:
- Lead, mentor, and develop a team of warehouse associates and delivery drivers.
- Conduct regular performance reviews and provide feedback and training to enhance team performance.
- Foster a positive and collaborative work environment.
- Maintain health and safety standards within the area and promote a positive culture on site.
- Carry out leadership responsibilities in accordance with the organization's policies and procedures.
Customer Service:
- Address and resolve customer inquiries, concerns, and complaints promptly and effectively.
- Ensure high levels of customer satisfaction by maintaining strong communication and service quality.
- Implement strategies to improve customer experience and retention.
Financial Management:
- Manage the Profit & Loss (P&L) for the site with oversight from the Regional Director, ensuring financial targets are met.
- Develop and manage the site budget, including labor, equipment, and material costs.
- Analyze financial data to identify areas for cost reduction and operational improvement.
Reporting and Analysis:
- Prepare and present regular reports on operational performance, key metrics, and KPIs.
- Analyze data to identify trends, inefficiencies, and opportunities for improvement.
- Develop and implement action plans based on analytical insights.
Compliance and Safety:
- Ensure compliance with all relevant regulations, including health and safety standards.
- Implement and maintain safety protocols for delivery operations.
- Conduct regular safety audits and training sessions.
Cross-Functional Collaboration:
- Internally interface with cross-functional partners including Supply Chain, Engineering, Customer Service, and Revenue.
Qualifications:
- High School diploma or equivalent.
- Basic technical skills and the ability to learn the Odeko technology platform.
- Able to lift packages (up to 50 lbs.) numerous times in a given shift.
- Independent problem solver who is passionate about customer service.
- The ability to thrive in a fast-paced environment.
- Ability to work 2nd and 3rd shift.
- 5+ years of people leadership experience.
Preferred Qualifications:
- Education beyond High School, and/or prior experience managing employees.
- Experience in Lean, Six Sigma, Kaizen, Continuous Improvement.
- Experience operating forklifts and other powered industrial lifts.
- Bi-lingual (English/Spanish).
- Tech savvy and adaptable to new technological processes.
- Experience with onboarding, hiring, and training new employees.
Working Conditions:
- This position is based in a warehouse environment.
- Must be able to lift and carry items up to 50 lbs.
Compensation for this role is between $75,00 - $85,000
What you’ll love about Odeko:
- Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
- Competitive compensation, healthcare benefits, and opportunity for equity
- Other great perks - Full lists of benefits available upon request
Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.