About Warp
Warp is the AI-native employee management platform that runs itself. Payroll, multi-state compliance, benefits, and IT vanish so teams never have to think about them. Trusted by 1,000+ companies.
We believe the next great companies won't add features. They'll remove work. Our AI agents navigate thousands of government portals, open state tax accounts, resolve compliance notices, and file forms upstream, before any of it ever surfaces. Companies scale from 5 to 500+ employees without adding HR headcount.
Most platforms track operations. We handle them entirely. Warp uses obsessive engineering and a philosophy of subtraction to solve complexity that others won't touch. The goal is simple: it works in the background while you build your company.
As one founder put it: "Using Warp feels like the first time I used Linear or Superhuman. The realization that payroll can just work."
Backed by $25M from Sound Ventures, Y Combinator, and the founders of Dropbox, Replit, OpenAI and Cruise. Team of ~34 from Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT.
About The Role
We're hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from our payroll and tax solutions while identifying opportunities for growth and expansion. You'll serve as the trusted advisor to your customers, combining deep product expertise with business acumen to influence their success and drive retention.
What You’ll Do
Drive revenue across your book of business by owning retention, expansion, and growth.
Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract
Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals
Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention
Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals
Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities
What You Need
Minimum 2-3 years of new business sales or account management experience in a B2B organization
Proven track record managing a book of business and driving retention, expansion, and customer satisfaction
Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes
Experience running executive-level business reviews and presenting data-driven recommendations
Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels
Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets
High adaptability and comfort with the pace and change of an early-stage startup
Nice To Haves
Background working with early-stage startup customers or in high-growth B2B SaaS
Experience building customer success processes and playbooks from the ground up
Track record of consistently exceeding retention and expansion targets
Technical aptitude with ability to quickly learn complex products
Compensation
On Target Earnings (OTE): $130k-150k (inclusive of 70/30 split tied to retention and expansion metrics) plus equity.
We review all applications, please do not reach out to anyone on the team.