About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
What You'll Do:
This role will support feature development while driving visual design to ensure elegant, easy to use experiences for consumers, merchants and internal users. As a product designer you will also lead stakeholders and product partners with your visual design expertise, user experience guidance, and user research to deliver high-fidelity, production ready design solutions on time in a fast-paced startup environment.
- Drive/Enhance/Support Visual Design: Create polished, dev-ready Figma design deliverables for end-to-end experiences that demonstrate all requirements for a defined workflow while seeking to enhance the user experience at every touchpoint.
- Own Feature Outcomes: Take ownership of assigned product features and user flows, translating high-level requirements into intuitive, functional visual design deliverables (wireframes, designs, and prototypes) in Figma, leveraging our design system.
- Collaborative Execution: Partner closely with Product Managers, Engineering and stakeholders to deliver persona-first, data-driven solutions while you navigate technical constraints and business goals in a fast-paced startup environment.
- Design with Data: Leverage user research, analytics, and feedback to iterate on designs and advocate for the best user experience for each feature and flow.
- Accelerate with AI: Leverage modern AI-assisted tools (e.g., Figma Make, Claude, or research synthesis tools) to automate repetitive tasks and rapidly prototype high-fidelity explorations.
- Contribute to the Design System: Actively use and contribute to the Extend Design System, ensuring your work is scalable and maintains visual consistency and design excellence across the platform.
- Refine the Craft: Participate in design reviews and critiques, providing constructive feedback to peers and helping to elevate the team’s overall output and design excellence.
What We're Looking For:
- Experience: 3+ years of professional experience in product design, with a portfolio showcasing shipped work in consumer or B2B software.
- Education: Bachelor’s degree in Design, HCI, CS, or a related field—or equivalent professional experience showing a strong grasp of design fundamentals and user-centered methodology.
- Core Competency: We need a designer who delivers more than just wireframes. You should have a portfolio that demonstrates high-fidelity mastery—specifically in typography, grid systems, and layout. You can translate complex requirements into polished, production-ready Figma files that are as aesthetically "finished" as they are functional.
- Systems Thinking: The ability to work within an established design system while identifying opportunities to improve or expand components for the team.
- Communication: A clear communicator who can explain the "why" behind design decisions and collaborate effectively with cross-functional partners.
- Figma Mastery: Advanced expertise in Figma (auto-layout, components, variables) to maintain visual consistency and build high-fidelity prototypes that feel like the real product.
- Technical Literacy: A solid understanding of how designs are implemented in code (HTML/CSS/React basics) to ensure feasible handoffs.
Nice-To-Haves:
- Retail & E-commerce Fluency: Prior experience designing for merchant dashboards, checkout flows, or post-purchase experiences.
- Design System Contribution: Experience managing or evolving a shared component library in Figma (e.g., documenting guidelines or building complex variants).
- Fintech Curiosity: An understanding of the complexities of financial transactions, fraud prevention, or insurance tech.
* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.