Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Our Finance teams don't just provide and process data, but own strategy, use technology to drive solutions, influence their business partners, and create company value. The Billing and Collections team operates in a fast-paced environment and collaborates with cross-functional and international teams.
What you'll do
In this leadership role, you'll be responsible for supporting the entire billing and collections process, ensuring accurate and timely invoicing, managing outstanding receivables, implementing strategies to optimize cash flow, and resolving complex billing disputes, while collaborating with sales, customer success, and finance teams to maintain positive customer relationships and financial health within the company.
Responsibilities
- Build, develop, and lead a team to support global billing and collections deliverables
- Participate in building scalable processes to support global growth
- Execute internal control documentation and sign-off procedures
- Enhance and maintain existing policies and procedural documentation
- Drive end-to-end improvement of input processes to enable scale and productivity
- Develop, manage, and improve process metrics utilizing automation, lean practices, and process optimization to scale
- Escalate collection issues to relevant stakeholders when necessary
- Nurture deep, trusted partnerships with leaders across Stripe, showcasing the value of the Billing and Collections function and how it aligns with broader business goals
- Create global best practice documentation and facilitate sharing across the globe
- Create a culture consistent with Stripe Operating and Leadership Principles and a work environment that brings out the best in people
- Provide robust feedback on process health and performance, identifying and remediating errors and delivering scale over time
- Partner with global process owners and functional leaders to demonstrate strong performance across multiple workflows and set a high bar for consistent improvement over time
- Lead cross-functional projects and reporting that drive performance improvement, visibility, and automation throughout financial services
- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
- Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate risks
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Demonstrated knowledge of key business financial metrics, providing metrics inputs to various reporting venues, and communicating key performance indicators to stakeholders in support of business objectives
- Advanced finance operations experience leading large operational processes
- Ability to set goals and financial plans, and effectively influence leaders across Stripe
- 15+ years of experience, including 3+ years of managing operational teams dealing with high-volume and complex workflows
- Led teams in a multi-location environment with exposure to multicultural and dynamic business settings
- A. or B.S. degree in Accounting or Finance with fluency in US GAAP
- Excellent communication and organizational skills, both written and verbal
- Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets, and make complex investigation decisions
- Strong knowledge of Google Workspace tools, Salesforce, and Microsoft Office products, and experience working with and analyzing contracts and large data sets
- Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
- Demonstrated experience partnering with cross-functional stakeholders
- Demonstrated history of taking on various types of challenging projects and producing results
- Solution-oriented mindset with enthusiasm for establishing best practices
- Self-disciplined, diligent, proactive, and detail-oriented
- Experience working cross-functionally with multiple teams to deliver high-impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
Preferred qualifications
- Strong understanding of finance processes including AR and SOX controls
- Strong operational background including experience with new process launch and service delivery in a high-growth technology company
- Experience with written and verbal communications for both technical and non-technical audiences at the senior leadership level
- Proficient in obtaining, organizing, and analyzing data to challenge conventional wisdom, make fact-based decisions, drive root cause analysis, and evaluate outcomes