Technical Challenges
Human-AI Interaction: Designing intuitive patterns for AI/ML features that boost team efficiency and enable fast, data-driven decisions without sacrificing human agency.
Complex Service Blueprints: Mapping multi-user, multi-environment workflows where real-time synchronization and traceability is mission-critical.
Data Visualization: Architecting visualizations for high-bandwidth data streams and telemetry that remain legible under high-stress operational conditions.
Design for Reliability: Ensuring mission-critical security and reliability within a modern, delightful web and app based (SaaS) environment.
Responsibilities
Service Design & Information Architecture: Lead the creation of service blueprints and complex user flows that map out the entire lifecycle of a mission.
End-to-End Execution: Own the full design cycle: from deep-dive user research and discovery calls to ideation, high-fidelity prototyping, and developer handoff.
Prototyping & Testing: Build advanced, data-driven prototypes (using Figma, Framer, or code) to validate complex workflows with users before they hit production.
AI Tooling Integration: Research and implement AI-assisted design workflows and advocate for UX patterns that make AI features within the platform transparent and actionable.
Design Systems: Contribute to and evolve our specialized design system, ensuring consistency across operational dashboards, procedure tools, and mobile solutions.
Collaborative Leadership: Work closely with engineering to ensure technical feasibility and participate in customer discovery to translate raw requirements into elegant solutions.
Qualifications
6+ years of experience in Product Design, UI/UX, or Interaction Design, preferably within complex enterprise SaaS, industrial software, or aerospace.
Masters or Bachelor’s Degree in HCI, Design, Computer Science, or a related technical field.
Expert Prototyper: Proven ability to move from abstract service blueprints to high-fidelity, testable prototypes that simulate real-world data and logic.
Systems Thinker: Deep experience in Information Architecture and a track record of simplifying high-density data for professional users.
Technical Literacy: Strong understanding of modern web technologies (React, Node.js) and the ability to design for the constraints of real-time, high-security cloud/on-prem environments.
Startup Mentality: Comfortable navigating ambiguity, managing multiple concurring projects, and iterating rapidly in a Lean/Agile environment.
US Citizenship (future security clearance may be required)
Must be located in the US